Exercise 5: Testing what we built (15mins)

In this final exercise, we will be testing what we built. We will be processing this inbound email attachment from Bluth Company.

1. Navigate to the main ServiceNow interface

2. Click Workspaces, then click Supplier Management Workspace

   

3. You should land on the Supplier Management Workspace. This is a simple workspace to currently only handle the business licenses, but will be the starting point for all other Supplier Management applications as well.

   

4. Keep this workspace open, we will come back to it after triggering the workflow

5. You can skip the following steps if the App Engine Studio tab is still open

6. Under All, search and navigate to App Engine Studio

   

7. In the My recent apps section, click Supplier Management

   

8. Under Logic and Automation, click Process Supplier Email (If you cannot locate this flow, you might have to expand the list by clicking See all on the top right of the section)

   

9. Within the Process Supplier Email flow screen, click Test

   

10. For Email Record, click the field and search business license. You should see one result titled Business license registration for Bluth Co

    This email record was originally sent in by the supplier, and contains the attachment from the email

11. Select it and click Run Test

    

12. Quickly head back to the Supplier Management Workspace tab

13. The business license has already begun processing, if you were quick enough, you should be able to see 1 record under Unprocessed Business Licenses after clicking the Refresh icon

    

14. Click 1 under Unprocessed Business Licenses

15. On the record list, click the record

    

16. On the next record screen, the fields (Business name, License number, Expiration date) should automatically be populated once the document has been processed by Document Intelligence (note: this is simulated and can take up to 3 minutes to process)

17. Confirm that the Bluth Co Business License attachment is present on the right

    

18. Click the Playbook icon on the far right of the screen, under attachments

    

19. The playbook will load (You will have to expand the panel by dragging the divider all the way to the left)

    

20. Recall how we designed this process in Process Automation Designer in Exercise 4

21. If your document has not finished processing, you will have to wait till it is done and before the playbook will progress

22. Once the Assign ESG check step is available, click Create Task to assign the ESG check task to Abel Tuter

    

23. You can expand the new task to see the details of the task created by clicking the expand arrow

    

Congratulations, you’ve completed the lab! What you’ve just experienced are some of the tools with the Hyperautomation toolbox on the ServiceNow platform. This is only the beginning on what’s possible, and there are many more tools that you can explore to further automate processes, such as Process Optimization, Predictive Intelligence, Performance Analytics, Decision Builder, etc.

Where will your Hyperautomation journey take you next?

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